Privacy Policy
Privacy Policy
1. Introduction
The purpose of this privacy policy is to explain how FLÜME collects, uses and protects the personal information of its customers and visitors to the website www.flume-home.com .
By using this site, you agree to the collection and use of your data in accordance with this policy.
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2. Identity of the data controller
FLUME
Micro-enterprise
Registered office: 202 chemin de la garrigue, 83300 Draguignan
SIRET: 913172169
Email: contact@flume-home.com
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3. Data collected
We only collect the information necessary for the proper management of your order and to improve your experience on our site.
The data in question may include:
• First and last name
• Mailing address
• E-mail address
• Phone number
• Payment information (secured by our providers Shopify Payments / PayPal)
• Order history
• Browsing data (cookies, IP address, pages visited)
No sensitive data (health, opinions, etc.) is collected.
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4. Purposes of the collection
Your data is used for:
• Processing and delivering your orders
• Manage invoicing and after-sales service
• Improve your user experience
• We will send you information about our products or offers, only with your consent.
• Ensuring the security of our transactions and fighting fraud
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5. Legal basis for processing
The data processing carried out by FLÜME is based on:
• The execution of a contract (your order)
• Consent (newsletter, marketing cookies)
• Legitimate interest (website improvement, payment security)
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6. Data Recipients
Your data is only shared with:
• Our technical service providers (Shopify, hosting, marketing tools)
• Our logistics partners for shipping your orders
• Secure payment platforms (Shopify Payments, PayPal)
No data is sold, rented or shared with third parties for commercial purposes.
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7. Shelf life
Your data is kept for the duration necessary to manage the business relationship:
• Order data: 5 years (accounting obligation)
• Marketing data: Maximum 3 years after the last contact
• Cookies: maximum 13 months
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8. Your rights
In accordance with the GDPR , you have the following rights:
• Right of access to your data
• Right of rectification
• Right to delete
• Right to object and limit
• Right to data portability
To exercise your rights, contact us at:
📩 contact@flume-home.com
We commit to responding to all requests within 30 days.
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9. Data Security
We implement all necessary technical and organizational measures to protect your data against loss, misuse or unauthorized access.
Payments are fully secured through approved providers Shopify Payments and PayPal , which use PCI DSS compliant encryption protocols.
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10. Cookies
The website www.flume-home.com uses cookies to improve your browsing experience and analyze traffic.
You can configure your browser to refuse or delete cookies at any time.
Some cookies are necessary for the proper functioning of the site (shopping cart, payment, login).
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11. Sending emails and newsletters
If you subscribe to the FLÜME newsletter, we will only use your email address to send you information about our products and offers.
You can unsubscribe at any time via the link at the bottom of each email.
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12. Transfer outside the European Union
Data may be transferred outside the European Union, including to Canada and the United States, via our hosting provider Shopify Inc.
Shopify guarantees a level of protection that complies with European requirements (standard contractual clauses).
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13. Policy changes
FLÜME reserves the right to modify this policy at any time.
The changes will be published on this page, with the update date indicated at the top of the document.
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14. Contact
For any questions regarding the management of your personal data, please contact:
📩 contact@flume-home.com