Delivery & Returns

Delivery

At FLÜME , each order is carefully prepared and shipped from our partner warehouses.

Our average delivery times are 7 to 15 working days , depending on the destination and demand.

Once your order has been shipped, you will receive a confirmation email containing your tracking number , so you can follow the progress of your package with complete peace of mind.

During peak periods (holidays, promotions, etc.), delivery times may vary slightly. We always do our best to ensure your order reaches you as quickly as possible.

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Returns & Refunds

We want you to be fully satisfied with your FLÜME experience.

If your item is faulty or damaged, please contact us within 14 days of receipt at the following address:

📩 contact@flume-home.com

Our team will analyze your request within 24 to 48 business hours and then propose the best solution.

Products damaged through misuse are not eligible for return or refund.

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Assistance

For any questions regarding your order, our customer service is available Monday to Friday, from 9am to 5pm .

We respond to all messages within a maximum of 48 hours.

📩 contact@flume-home.com